GENERAL:
The following sales and delivery terms apply to all deliveries from Hemp Copenhagen Co., hereinafter referred to as Hemp CPH. These terms apply in the absence of any other written agreements between you as a buyer and Hemp CPH.
Documentation and Manuals: If product descriptions and user manuals are available, they will accompany the delivery from Hemp CPH. If you would like further information or advice from Hemp CPH, this will be in an indicative form.
DELIVERY
Delivery date and shipping: Delivery of goods from Hemp CPH is considered to have taken place after you have received the goods. The shipment of goods takes place via GLS, DHL or another authorised distribution partner, see the options and prices during checkout. Delivery time, Denmark: In stock: Expected 1-2 days. Out of stock: Approx. 4-5 weeks. Delivery time abroad: In stock: Expected 4-5 days. Out of stock: approx. 5-6 weeks. NB: Shipping to countries outside the EU covers freight and export papers, not eventual customs clearence, duties or import-VAT.
COMPLAINTS:
Complaints: The risk of goods purchased by Hemp CPH is transferred to you as a consumer at the time of delivery. Complaints about any defects or defects in delivery from Hemp CPH must be shared with us in a timely manner after you have discovered the error. It is your duty to indicate and, upon request, show how the error or defect is expressed. If you notice an error, please contact Hemp CPH. In principle, you can only complain about errors that occur within two years after you have received the item. For products with limited durability, your complaint is limited by the durability period that Hemp CPH has stated.
PRICES AND PAYMENT:
Prices and Payment: In this webshop you can order your items online and pay with most recognised credit cards, please see below, and see options and fees during checkout. All prices in this shop on http://www.hemp-copenhagen.com and .dk are inclusive of VAT, unless otherwise stated. Danish issued payment methods will be charged in Danish Kroner. For internationally issued payment methods prices will be charged in Euro.
CANCELLATION:
Cancellation of Purchase: Hemp CPH provides a 28-day cancellation-right from the day you receive your goods. This right also applies to goods that have been used*). The right to cancellation means that you must contact us within 14 days after receiving your order, and then you have 14 days to return the item. You are required to return the item(s) in substantially the same condition and quantity as it is received. You must bear the costs of returning the item yourself. *) For used products you will only be reimbursed the estimated sales-value.
SECURITY, GDPR:
Security, Payments: Our payment system is provided by DanDomain A/S. DanDomain's Payment System is PCI Certified. PCI certification is a worldwide safety standard developed by VISA and Mastercard. The payment system meets all of the security requirements that have been set, approved and certified by Nets/Teller A/S, official Danish transaction-providers. All communication between DanDomain Payment System and the cardholder takes place via an encrypted SSL-connection. This ensures that unauthorized persons cannot see the data being exchanged. Data sent between DanDomain Payment System and Nets Payment Server are also encrypted.
Security, Privacy Policy: We only store data necessary to process orders. We do not have a central customer database. Your browser usually has an auto-fill feature, so you can avoid entering all your information when shopping online. Your purchases with us are always documented via order confirmations and invoices sent to you by email. We do not share or sell customer-order data, internal statistics or newsletter-lists to third parties. All data are stored on secure servers at our shop supplier. See our detailed Privacy Policy here. See our agreement with our webshop-provider here.
DECLARATION OF AUTHENTICITY AND MATERIALS USED:
We hereby declare that our product are produced of 100% hemp textile, unless otherwise stated. Other materials used can be organic cotton, used as backing for our terry towels or recycled polyester-fibre, e.g. used as fast-drying fillings in sleepbags and playing mats. Certificates of authenticity and production methods from our suppliers can be produced to relevant authorities. See copy here. Dyes (used only for colours other than white, off-white or natural) are GOTS-certified.
DISCLAIMER:
The many virtues of hemp and hemp textile are documented and agreed upon by most industry and scientific authorities - as well as by many consumers by experience. However, we cannot in any way or form guarantee that babies, infants or adults will experience improved health, better sleep or fewer allergies as a result of using our products. Other factors can greatly influence both physical condition and quality of sleep. For a better life and better sleep you should always make sure you and your family exercise sufficiently and adhere to a healthy diet. You should always follow the advice of your physician/MD and other reckognised authorities in these matters.
Hemp Copenhagen Co. · DK CVR 5763 2356 · Bernstorffsvej 135 · 2900 Hellerup · Denmark
email: webshop@hemp-copenhagen.dk · www.hemp-copenhagen.dk · www.hemp-copenhagen.com
